What documents do you need for check-in at Noi Bai Airport, which terminal should you go to, and how early should you complete check-in before your flight? This guide explains the procedures for counter check-in, online check-in, biometric kiosks, and important tips to help you complete all procedures on time.
A guide to check-in procedures at Noi Bai Airport for a smooth journey
1. Essential information before checking in at Noi Bai Airport
1.1. How many terminals does Noi Bai Airport have?
Noi Bai International Airport has two main passenger terminals:
Terminal 1 (T1): serves domestic flights.
Terminal 2 (T2): serves international flights.
Before leaving for the airport, check the terminal information on your e-ticket, booking confirmation, or the airline’s official channels. Going to the correct terminal helps you avoid unnecessary transfers and delays during check-in.
1.2. Check-in times at Noi Bai Airport
For flights operated by Sun PhuQuoc Airways, airport check-in counters operate according to the following schedule:
Item | Domestic flights | International flights |
|---|---|---|
Departure terminal | T1 | T2 |
Counter opening time | 2 hours before the scheduled departure time | 3 hours before the scheduled departure time |
Counter closing time | 40 minutes before the scheduled departure time | 50 minutes before the scheduled departure time |
Basic travel documents | Valid identification documents as required by applicable regulations | Passport and visa or entry documents, if required for the journey |
Procedures after check-in | Security screening and proceeding to the boarding gate | Departure immigration procedures, security screening, and proceeding to the boarding gate as instructed |
Note: Counter opening and closing times are not the same as the time passengers should arrive at the airport. Arrive early enough to check in, drop off baggage, pass through security, and handle any unexpected issues. Check the airline’s official channels for the rules applicable to your flight.
Read more: A detailed guide to airport check-in
1.3. What should you prepare before going to the airport?
To avoid missing documents or spending extra time at the counter, prepare the following:
Flight information: booking reference, flight number, and departure time.
Identification documents: valid documents required for your itinerary and passenger category.
International travel documents: passport, visa, and any documents related to entry or transit requirements, if applicable.
Baggage: check the number of pieces, weight, dimensions, and any items prohibited or restricted for carriage.
Boarding pass: if you have checked in online, save the electronic boarding pass on your phone or prepare a printed copy if required.
Travel time: allow extra time to reach the airport, park, and walk from the drop-off point into the terminal.
If you are travelling with children or older passengers, or if you need special assistance, check document requirements and support services with the airline in advance.
What to prepare before arriving at the airport for a smooth journey
2. How to check in at a counter at Noi Bai Airport
Counter check-in is suitable for passengers who need to check baggage, require staff assistance, or cannot complete the procedure online.
2.1. Sun PhuQuoc Airways check-in counters at Noi Bai Airport
Sun PhuQuoc Airways check-in counters at Noi Bai Airport are A27–A32, serving passengers at both Terminal 1 (domestic flights) and Terminal 2 (international flights).
Please go to the terminal corresponding to your itinerary, then check the electronic information displays and proceed to counters A27–A32. For flight assistance, contact Sun PhuQuoc Airways’ hotline at 1900 1599.
Sun PhuQuoc Airways check-in counters A27–A32 at Noi Bai Airport
2.2. How to check in for domestic flights at Terminal 1
Follow these steps:
Step 1: Go to Terminal 1
Check your flight information before leaving for the airport and go to Terminal 1, which serves domestic flights.
Step 2: Find the check-in counter
Check the terminal’s electronic information displays to find your flight’s check-in counter. If you are flying with Sun PhuQuoc Airways, go to the A27–A32 counter area according to the information provided for your flight, and check the displays to confirm which counters are operating.
Step 3: Present your documents
Have your booking reference or e-ticket and valid identification ready so the staff can verify your passenger details.
Step 4: Check your baggage
If you have checked baggage, place it on the scale so staff can check its weight and dimensions and accept it for carriage. Make sure your baggage complies with the airline’s rules.
Step 5: Collect your boarding pass
Check the details on your boarding pass, including your name, flight number, departure time, and boarding gate if assigned.
Step 6: Pass through security and proceed to the boarding gate
Follow the signs to the security screening area. Once screening is complete, check the information displays again and proceed to the correct boarding gate, observing the required boarding time.
How to check in at Terminal 1 (domestic terminal) at Noi Bai Airport
2.3. How to check in for international flights at Terminal 2
Counter check-in for international flights includes additional checks of travel and immigration documents. Follow these steps:
Step 1: Go to Terminal 2
Check the departure terminal in your booking information and go to Terminal 2, which serves international flights.
Step 2: Locate the check-in counter
Check the electronic information displays for your flight’s counter. For Sun PhuQuoc Airways, go to the A27–A32 counter area according to the information provided, and confirm the operating counter location at the terminal.
Step 3: Present your documents
Prepare your passport, booking reference or e-ticket, and any other documents required for your journey. Depending on your destination, you may need a visa or documents proving that you meet the entry requirements.
Step 4: Check your baggage
Take your baggage to the counter for staff to inspect and accept. Keep important documents and essential items in your carry-on baggage in accordance with the applicable rules.
Step 5: Collect your boarding pass
Check the information on your boarding pass and ask a staff member if anything is unclear. If your itinerary includes multiple flight segments, confirm the details for each segment.
Step 6: Complete departure immigration and security screening
Follow the signs to complete the required procedures. Then check the information displays and proceed to your boarding gate at the required time.
How to check in at Terminal 2 (international terminal) at Noi Bai Airport
3. How to use check-in kiosks at Noi Bai Airport
Noi Bai International Airport has introduced biometric check-in kiosks at Terminal 1, allowing passengers to verify their information before proceeding to security screening and boarding gates. According to the airport’s instructions, the basic process involves three steps:
Step 1: Scan your boarding pass
Have your boarding pass ready and scan its code as instructed on the kiosk screen.
Step 2: Scan your chip-enabled national ID card
Place your chip-enabled citizen ID card (CCCD) in the kiosk’s reader as instructed so the system can retrieve your information.
Step 3: Verify your face
Look straight at the camera so the system can recognise your face and complete biometric verification.
After completing these steps, follow the airport’s instructions to proceed through security lanes and boarding gates that support biometric verification.
How to use a check-in kiosk at Noi Bai Airport in three simple steps
Important notes for using biometric kiosks:
Have your boarding pass and chip-enabled citizen ID card ready before starting.
Follow the on-screen instructions. If the system cannot recognise your information or an error occurs, ask airport staff for assistance.
Kiosk availability depends on system requirements and passenger eligibility. During the initial rollout, the service is not available to foreign passengers, children under 16, or passengers using only a VNeID account at the airport.
If you are not eligible or are unfamiliar with the process, you can still check in at the airline’s traditional counter.
In addition to airport kiosks, passengers can check whether biometric verification through the VNeID app or the airline’s app is available before travelling.
4. Other check-in options at Noi Bai Airport
Besides counter check-in, passengers can use online check-in or self-service options if their flight and passenger category meet the applicable requirements.
4.1. How to check in online with Sun PhuQuoc Airways
Passengers can complete online check-in between 24 hours and 1 hour before the scheduled departure time. This service is available at airports supported by the airline, including Noi Bai.
Follow these steps:
Visit the official Sun PhuQuoc Airways website or open the airline’s app.
Select Check-in.
Enter your booking reference and the surname of one passenger in the booking, as instructed.
Select the passenger and flight you want to check in for.
Review the displayed information and rules, then continue as instructed by the system.
Complete check-in and save your electronic boarding pass if one is issued by the system.
4.2. Check-in and biometric verification through VNeID
Sun PhuQuoc Airways advises passengers to link their biometric information through the airline’s app after completing online check-in, following the process supported by the system.
The basic steps are:
Check in online using the Sun PhuQuoc Airways app.
After check-in, select the biometric-linking feature if it is displayed.
Enter your citizen ID details as requested and consent to data sharing.
Follow the instructions to switch to the VNeID app and complete the required verification.
Linking your data does not mean that every passenger can skip all airport checks. Follow the instructions shown in the app and the requirements of staff at each checkpoint.
If the system does not support the process or you cannot complete verification, use the check-in option advised by the airline. To avoid last-minute issues, check eligibility and complete any required steps before arriving at the airport.
Passengers may link biometric information when checking in online through the Sun PhuQuoc Airways app
5. Important tips for checking in at Noi Bai Airport
5.1. Allow enough time before your flight
Arrive at the airport early enough to complete check-in, drop off baggage, pass through security, and complete any other required procedures. During peak periods, or when travelling with young children, older passengers, or anyone who needs assistance, allow extra time.
Remember that the counter opening time, counter closing time, and required time at the boarding gate are different milestones. Do not wait until just before the counter closes to arrive at the airport.
5.2. Check your documents before departure
Before leaving home, check the documents required for your type of journey:
Domestic flights: prepare valid travel documents in accordance with the requirements applicable to the passenger.
International flights: check your passport validity, visa, and the entry or transit requirements of your destination.
Passengers travelling with children: check the child’s individual travel documents and any related requirements.
Passengers requiring special assistance: contact the airline before travelling to confirm the necessary procedures and services.
Travel document requirements for air travel may vary depending on nationality, age, and itinerary. If you are unsure, confirm the requirements with the airline or the relevant authorities before your travel date.
5.3. Check your baggage before going to the counter
To avoid repacking at the airport, you should:
Weigh your checked and carry-on baggage before leaving.
Check the number of pieces, weight, and dimensions permitted for your fare class and itinerary under the airline’s rules.
Do not place important documents, money, valuables, or items you need immediately in checked baggage.
Review the list of items prohibited or restricted in carry-on and checked baggage.
If your baggage exceeds the allowance, find out about purchasing additional baggage allowance before your flight, subject to the airline’s conditions.
Reference: Complete baggage rules for Sun PhuQuoc Airways
5.4. Check the terminal information displays
Check-in counter and boarding gate locations may change depending on operational conditions. Even if you already know the expected check-in area, check the electronic information displays when you arrive at the airport.
After receiving your boarding pass, check your flight number, departure time, and boarding gate. Continue monitoring airport announcements and displays while waiting in case any information changes.
Sun PhuQuoc Airways boarding pass
5.5. How to handle common situations
Situation | What to do |
|---|---|
You arrive at the wrong terminal | Check the terminal in your booking information and follow the signs between T1 and T2. Allow extra time for the transfer. |
You cannot find the check-in counter | Check your flight number on the electronic information displays or ask airport staff. |
Online check-in does not work | Check the check-in window, booking details, and eligibility requirements. If you still cannot check in, go to the airline’s counter. |
You have checked in online but have checked baggage | Go to the check-in counter or baggage drop-off counter as instructed by the airline. |
Your documents are missing or incorrect | Contact the airline or the relevant authority immediately to confirm whether the issue can be resolved. |
You may arrive late | Contact the airline as soon as possible. Whether assistance is possible depends on the actual circumstances and the rules applicable to your flight. |
Find out more: 20 things you can, cannot, and should not do on an airplane
6. FAQs about check-in at Noi Bai Airport
6.1. How early should I check in at Noi Bai Airport?
For Sun PhuQuoc Airways, check-in counters open 2 hours before domestic flights and 3 hours before international flights. They close 40 minutes and 50 minutes before scheduled departure, respectively. Arrive early enough to check in, drop off baggage, and pass through security.
6.2. Is online check-in available at Noi Bai Airport?
Yes. Sun PhuQuoc Airways offers online check-in from 24 hours to 1 hour before scheduled departure for eligible flights, through the airline’s official website or app.
Enter your booking reference and passenger surname, then follow the instructions. If you have checked baggage, go to the airport baggage drop-off counter. Some cases are not eligible for online check-in, so check the airline’s requirements before proceeding.
6.3. Can I check in using VNeID at Noi Bai Airport?
Yes. Noi Bai has introduced biometric verification through VNeID at eligible checkpoints, but availability depends on the airline and itinerary. Sun PhuQuoc Airways passengers can refer to the biometric-linking instructions in the airline’s app. Keep your identification documents ready in case they are requested.
6.4. Does Noi Bai Airport have self-service check-in kiosks?
Yes. Noi Bai has introduced biometric check-in kiosks at Terminal 1. Depending on eligibility, passengers can scan their boarding pass and chip-enabled citizen ID card and complete facial verification by following the on-screen instructions. If you are not eligible or encounter an error, ask airport staff for help or check in at a traditional counter.
For a smooth check-in experience at Noi Bai Airport, confirm your terminal, prepare all required documents, weigh your baggage before leaving, and allow enough time to reach the airport. If you are flying with Sun PhuQuoc Airways, go to the correct terminal—T1 or T2—according to your itinerary and check the electronic information displays for counters A27–A32.
You can also check in online before your flight if your itinerary meets the eligibility requirements. Whichever method you choose, follow the airline’s and airport’s instructions to complete all required procedures before departure.
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