If you have not checked in online or need to complete additional procedures at the airport, be sure to arrive at the check-in counter within the required time. From checking in, receiving your boarding pass, dropping off luggage, and going through security to reaching your boarding gate, each step must be completed before the departure time for a smooth journey.
When do you need to arrive at the airport?
Check-in counter opening and closing times are based on the scheduled departure time:
Flight | Counter Opens | Counter Closes |
Domestic flights | 2 hours before departure | 40 minutes before departure |
International flights | 3 hours before departure | 50 minutes before departure |
Some international airports have specific counter closing times:
ICN: counter closes 1 hour before departure.
HKG – Main Terminal: counter closes 1 hour before departure.
HKG – Skypier Terminal: counter closes 110 minutes before departure.
The times above are for counter check-in. Passengers must still allow enough time for luggage drop-off, security checks, customs, immigration, and traveling to the boarding gate.
Airport Check-in Process
1. Find the correct check-in counter
Upon arrival at the airport, check the flight information board to identify the Sun PhuQuoc Airways check-in counter.
2. Check-in and drop off luggage
Present your booking code or flight ticket along with your identification documents to the ground staff. If you have checked baggage, it will be inspected and processed for transport.
3. Receive your boarding pass
After completing check-in and baggage drop-off, receive your boarding pass and verify important details such as flight number, boarding gate, and seat number.
4. Pass through security
Proceed to the security screening area and follow the instructions of the security staff. For international flights, passengers must complete additional customs, exit, or entry procedures if required.
5. Be present at the boarding gate
Passengers should be at the boarding gate at least 30–40 minutes before departure. If a passenger has not arrived at the boarding gate by 15 minutes before the flight, the airline will proceed with standard no-show procedures.
6. Board the aircraft
Check the seat number on your boarding pass, store your carry-on luggage correctly, sit in your assigned seat, and fasten your seatbelt before takeoff.
Do I need to go to the counter if I checked in online?
Not all passengers need to visit the counter.
If you have checked in online and have no checked baggage, you may proceed directly to security if you have a valid boarding pass and no further document verification is required.
If you have checked baggage, you must still visit the counter or luggage drop-off area as instructed by the airport.
If you need document verification or fall into a special category, you must visit the counter to complete the necessary procedures.
Before leaving the counter, check these 4 details:
Name on the boarding pass.
Flight number.
Seat number.
Boarding gate and boarding time.
Especially for international flights, ensure that your passport, visa, and entry documents meet the destination's requirements.
Frequently Asked Questions
How long before the flight does airport check-in open?
Domestic flights open 2 hours before departure; international flights open 3 hours before departure.
How long before the flight does the check-in counter close?
Domestic flights close 40 minutes before departure; international flights close 50 minutes before departure, except for some airports with specific timeframes.
How long before the flight should I arrive at the airport?
Passengers are encouraged to arrive at the airport earlier than the counter opening time to have sufficient time for check-in, luggage drop-off, security, and getting to the gate.
Can I check in at the airport if I didn't check in online?
Yes. You can complete the procedures at a Sun PhuQuoc Airways check-in counter within the designated hours.
What happens with my luggage after I check in?
Once staff receives and verifies your luggage, it is sent into the transport system to the aircraft's cargo hold. You will receive your boarding pass and proceed to security.
When should I go to the boarding gate after check-in?
You should be at the gate at least 30–40 minutes before departure. Do not wait until the last minute to head to the gate.
What if I arrive at the boarding gate after the deadline?
If you are not at the boarding gate by 15 minutes before departure, Sun PhuQuoc Airways will proceed with standard no-show procedures.
What should international passengers prepare for check-in?
In addition to your ticket or booking code, prepare your passport and any documents required by the destination, and allow extra time for immigration procedures.
What should I do if I cannot find the check-in counter?
Check the electronic screens in the terminal to find the counter corresponding to your flight number or contact airport staff for assistance.
