Sun PhuQuoc Airways provides assistance for passengers with reduced mobility, ranging from airport support to boarding and disembarking. Depending on the level of independent mobility, passengers may be assisted under the WCHR, WCHS, or WCHC categories. Registering your requirements in advance helps the airline prepare the appropriate service plan.
What level of assistance do you need?
WCHR – Airport mobility assistance
For passengers who can ascend/descend stairs and move about in the cabin on their own, but require a wheelchair or assistance while moving within the airport, between the terminal and the aircraft.
WCHS – Boarding/disembarking assistance
For passengers who cannot ascend/descend aircraft stairs on their own but are still able to move within the cabin.
WCHC – Full mobility assistance
For passengers who cannot move or ascend/descend the aircraft on their own and require assistance throughout the entire airport mobility process as well as during boarding.
What should you note before your flight?
Register for assistance before your flight
Please inform the airline of your assistance needs early to allow time for confirmation and service arrangements.
Determine the correct level of assistance
WCHR, WCHS, and WCHC are not just service codes but reflect the actual mobility capacity of the passenger.
Check medical requirements
Certain health conditions or special cases may require medical clearance before the flight.
Inform about assistive devices
If you are bringing a personal wheelchair or mobility aid, you must provide information about the device type and, if applicable, the battery type.
When is a medical clearance certificate required?
Not all passengers with reduced mobility require a medical certificate. Clearance depends on the passenger's health status and their ability to care for themselves.
Some special cases, such as passengers with casts, health conditions that may affect flight safety, or those requiring medical support, may need to meet additional medical documentation requirements.
Frequently Asked Questions
How do WCHR, WCHS, and WCHC differ?
They differ in the level of mobility assistance provided. WCHR assists within the airport; WCHS provides additional support for boarding and disembarking; WCHC is for passengers requiring support throughout the entire journey.
Can passengers with reduced mobility bring their own wheelchair?
Yes, depending on the wheelchair type and transport conditions. For battery-powered wheelchairs, information about the battery type and equipment must be provided for the airline to confirm transport conditions.
Do I need to register for wheelchair services in advance?
Yes. Passengers should register their assistance needs at least 24 hours before the scheduled departure time so the airline can proactively prepare the service.
Do passengers with reduced mobility need an escort?
It is not mandatory in all cases. However, if a passenger cannot take care of themselves, follow safety instructions independently, or requires assistance in an emergency, an escort may be required according to regulations.
Can I use a wheelchair inside the cabin?
The use of a wheelchair inside the cabin depends on the aircraft's operational capabilities and service conditions. Please specify your requirements when registering for assistance.
What if I need more assistance at the airport?
Please accurately state your mobility level when registering. The airline will determine the appropriate form of assistance based on the passenger's actual condition.
Can passengers with reduced mobility check in online?
This depends on each individual case and the registered assistance service. If you are in a group requiring special assistance, you should check the pre-flight check-in requirements and proactively report to the airport counter if requested.
