Not every passenger can manage their entire airport journey on their own. The "Accompanying Cabin Crew" is a support service designed for passengers who require specialized companionship, making the journey from check-in and boarding to the final destination more convenient and reassuring.
Who may need a Accompanying Cabin Crew?
Children needing assistance during their journey
The service can be applied to children based on age and travel conditions. For certain cases where children are traveling alone, the Accompanying Cabin Crew service may be mandatory according to applicable policies.
Elderly passengers
Suitable for elderly passengers who need extra assistance during movement and airport procedures.
Passengers with disabilities or requiring special assistance
The Accompanying Cabin Crew assists passengers belonging to groups that require specialized care and companionship throughout their journey.
Passengers with connecting flights
For itineraries with connecting flights, the service supports passengers during the transit process, helping to minimize difficulties when moving and continuing their journey.
What does the Accompanying Cabin Crew assist with?
The service is not limited to the time spent on the aircraft but is aimed at companionship throughout the entire journey:
At the departure airport
Assisting passengers during the check-in process and flight preparation.
When boarding
Accompanying and assisting passengers in taking the necessary steps to settle into their seats.
During the flight
Ensuring passengers have someone to assist them when necessary within the scope of the service.
Upon arrival
Continuing to provide company to ensure the passenger completes their journey safely. For connecting flights, the service can assist with the transfer process between legs.
The Accompanying Cabin Crew does not replace other special assistance services. If a passenger requires a wheelchair, medical assistance, visual/hearing impairment support, or specific specialized service requests, they must register for the corresponding service that meets their needs.
How does the Accompanying Cabin Crew differ from the Unaccompanied Minor service?
These two concepts are often confused:
The Unaccompanied Minor service is a specific service policy for children who meet the conditions to travel by air without an accompanying adult.
The Accompanying Cabin Crew is a specialized companionship service that can be applied to children and other groups of passengers in need of assistance.
For children, the two services may be mandatory or optional depending on age and specific circumstances.
How to register for the service?
Sun PhuQuoc Airways currently offers two main registration channels:
Via the customer service hotline
Contact 1900 1599 for advice and to book the service.
At official ticket offices
Passengers can visit Sun PhuQuoc Airways ticket offices to register for the service.
Since this service requires personnel and appropriate service arrangements, passengers should register in advance and confirm the applicable conditions for their specific case, rather than waiting until close to the departure time.
Frequently Asked Questions
What is the Accompanying Cabin Crew service?
This is a service that provides personnel to accompany passengers who need special assistance, from the check-in process until the completion of the journey, depending on the scope of the service applied.
Who can use the Accompanying Cabin Crew?
The service is aimed at children, the elderly, people with disabilities, and passengers needing special assistance. Specific application conditions depend on each individual and the itinerary.
Are Unaccompanied Minors required to have a Accompanying Cabin Crew?
It depends on the age. According to current policy, children from 4 to under 6 years old traveling alone must use the Accompanying Cabin Crew service; for children from 6 to under 12 years old, this service is determined on a case-by-case basis.
Where can I register for a Accompanying Cabin Crew?
You can register via the 1900 1599 hotline or at official Sun PhuQuoc Airways ticket offices.
Do I need to register in advance?
It is recommended to register in advance so the airline has time to check conditions and prepare appropriate service arrangements. Specific registration deadlines may depend on the passenger type and itinerary.
Is the Accompanying Cabin Crew the same as regular flight attendants on the flight?
No. This is a specialized companionship service for passengers requiring assistance. Personnel are assigned to accompany the passenger within the scope of the service, rather than just performing regular cabin service duties.
Does the Accompanying Cabin Crew support connecting flights?
Yes. According to Sun PhuQuoc Airways, the service can assist passengers during the connection process to make the transfer more convenient.
