Passengers may encounter a "No-show" if they have a confirmed ticket and seat but do not take the flight. "Go-show" refers to instances where a passenger wishes to take a flight other than their original booking without having a confirmed seat on that flight. Understanding these two concepts will help you avoid issues when changing your travel plans.
What is a No-show?
No-show is a situation where a passenger has a ticket and a confirmed seat but does not take the flight. According to Sun PhuQuoc Airways regulations, a No-show fee is applied when a passenger does not fly and does not make changes or request a refund at least 03 hours before the scheduled departure time shown on the ticket.
When can a passenger be charged for a No-show?
Some common scenarios:
Failing to check in for the booked flight.
Not taking the flight without proactively changing or refunding the ticket before the prescribed deadline.
Allowing the flight to depart without managing the booking.
The No-show fee is applied independently of the ticket change fee.
What to do if you know you cannot fly?
If you already know you cannot take your flight, you should not simply abandon the trip.
You should:
Step 1: Check your ticket conditions.
Step 2: Determine your need for flight changes, date changes, or ticket refunds.
Step 3: Perform the change or refund before the applicable deadline.
Step 4: Re-check your booking status after completion.
In particular, for tickets with refund or change conditions, passengers must take action at least 03 hours before the scheduled departure time to avoid a No-show situation under the regulations.
What is a Go-show?
Go-show is an aviation industry term used to describe a case where a passenger arrives at the airport to take a flight without having a confirmed booking on that flight.
Whether or not you are accepted on the flight depends on seat availability, ticket conditions, and operational procedures at that time.
Passengers should not assume they can simply show up at the airport and request to take any flight. If you need to change your itinerary, you should manage your booking change before the flight.
What is the difference between No-show and Go-show?
No-show | Go-show | |
Status | Has a ticket and confirmed seat but does not fly | Wishes to fly but has no confirmed seat on the flight |
Main issue | Not taking the booked flight | Wishes to take another flight/no confirmed booking |
Risk | May incur a No-show fee | No guarantee of being accepted on the flight |
Recommended approach | Change or refund ticket before the regulated time | Contact airline/agent to check booking possibility |
Frequently Asked Questions
Is a No-show the same as a ticket cancellation?
No. No-show occurs when a passenger does not take the booked flight and does not refund or change the booking within the required timeframe.
If I don't show up at the airport, is it a No-show?
If a passenger has a ticket and a confirmed seat but does not take the flight, this case can be determined as a No-show according to the applicable conditions.
Is the No-show fee the same as the ticket change fee?
No. Sun PhuQuoc Airways specifies that the No-show fee is applied independently of the ticket change fee.
How to avoid a No-show?
If you know you cannot fly, take the initiative to change the flight, change the date, or refund the ticket before the prescribed deadline, rather than just abandoning the flight.
Does a Go-show guarantee that I will get on the plane?
No. Passengers should not assume they can arrive at the airport and board a different flight without a confirmed seat. The ability to be accepted depends on seat availability and operational conditions.
I cannot take my current flight, should I Go-show or change my flight?
If you already know about your need to change, you should change your flight or date beforehand. This is a more proactive approach than showing up at the airport without a confirmed seat.
What should I do if I have already missed my flight (No-show)?
Please contact Sun PhuQuoc Airways to check your ticket status and the available options for your booking.
Being unable to fly does not mean you should abandon your booking. If your plans change, check your ticket conditions and process the change or refund before departure. With Sun PhuQuoc Airways, passengers should note the 03-hour mark before departure for cases involving No-show conditions.
Support: 1900 1599 | 19001599@sunphuquocairways.com | 24/7.
