Unable to find your luggage at the carousel or discovered damage or loss? Please contact Sun PhuQuoc Airways' ground service center at the arrival airport immediately for assistance and resolution. This page provides contact information for each airport to help passengers quickly find the correct department in charge.
Luggage issues? Contact the right place
Noi Bai International Airport (HAN)
Area | Phone | |
Hall C – 1st Floor, Domestic Terminal (T1) | 024 3587 6514 | |
Hall A2 – 1st Floor, International Terminal (T2) | 024 3587 6514 | |
3rd Floor, Domestic Terminal (T1) | 1900 1599 |
Tan Son Nhat International Airport (SGN)
Area | Phone | |
Domestic Arrival Terminal (T3) | +84 972 584 564 | |
International Arrival Terminal (T2) | +84 972 684 564 | |
Domestic Departure Terminal (T3) | +84 888 900 1575 |
Da Nang International Airport (DAD)
Area | Phone | |
Domestic Arrival Terminal (T1) | +84 911 299 506 | |
International Arrival Terminal (T2) | +84 916 253 675 | |
Domestic Departure Terminal (T1) | +84 888 900 5159 |
When should you contact us?
Please contact us immediately if:
You did not receive your luggage at the carousel.
Luggage is lost or was not returned.
Your suitcase, bag, or luggage item is damaged.
You discover loss or irregularities related to your luggage after your flight.
Important: If you are still at the airport, it is recommended to inform the luggage department immediately before leaving so that the incident can be recorded and handled promptly.
What if I don't know which department to contact?
You can call the Sun PhuQuoc Airways Hotline at 1900 1599, available 24/7, or send an email to 19001599@sunphuquocairways.com for assistance.
Frequently Asked Questions
I do not see my luggage on the carousel; what should I do?
Contact the luggage search department at the arrival airport immediately and provide your flight information, luggage tag, and any other necessary details for support.
I discovered my suitcase was damaged after receiving it; who should I contact?
Please contact the luggage department at the airport as soon as possible to report the condition and receive instructions for handling.
Can I call the hotline instead of going to the luggage counter?
Yes. You can call 1900 1599, which is available 24/7. However, if you are still at the airport, you should report it directly to the luggage department so the situation can be recorded immediately.
Which number should I call if I flew to Noi Bai?
Depending on the area and terminal, passengers can call 024 3587 6514 or 1900 1599 as per the information published for Noi Bai Airport.
Where should I contact if I flew to Tan Son Nhat?
At Tan Son Nhat, the luggage search department has separate contact numbers for the Domestic Arrival Terminal T3 and International Arrival Terminal T2. Passengers should use the information corresponding to their terminal.
Which department should I contact if I flew to Da Nang?
In Da Nang, passengers can contact the luggage search department at either the Domestic Arrival Terminal T1 or the International Arrival Terminal T2 using the corresponding phone number and email provided above.
Quick Contact Information
Sun PhuQuoc Airways Hotline: 1900 1599
Support: 24/7
Email: 19001599@sunphuquocairways.com
Note: Contact information for the luggage search department may be updated by airport. Passengers should check the latest information before contacting us.
